Welcome to Twenty Hats!

Hi, I’m Elisa

Headshot - circleI’m a coach and consultant, and my clients work with one of the most powerful resources in any nonprofit: volunteers with the skills and the talent to transform our communities for the better.

Managing a volunteer program is more than just a job – it’s a rewarding, purpose-driven profession IF you are trained in best practices and supported to keep growing.

That’s where I come in.

  • I provide volunteer engagement professionals with the training and coaching they need to do their jobs effectively and advance professionally.
  • And I work directly with nonprofits to help them build robust volunteer programs that expand capacity and increase revenue.

It takes a least twenty hats to create the kind of program that draws us to this profession ─ hats like marketer, recruiter, interviewer, supervisor, manager.  The most important hat of all is leader, and I will help you wear that hat with confidence.


Need more hours in the day to manage volunteers? Here’s how to fix that

Sometimes it’s not humanly possible to get more done. Here’s what happens when nonprofits expand the volunteer management team.

Does this sound like you?

You are the only staff member for the volunteer program, and you do it all: recruiting, placing, supervising, acknowledging, and keeping all the data straight. And on top of that, you are also responsible for in-kind donations and helping out with special events.

You spend many, many evenings and weekends at work to oversee volunteer projects. In spite of the hours your put in, you can’t seem to engage more volunteers or even stay in touch with all of your current ones.

There just aren’t enough hours in the day to get it all done.

Nicole Dillon’s job was just like that for a couple of years, but now things are different. Read more…