When Amy Whary was promoted to Director of Volunteer Services, she took her leadership seriously.  She wanted to shake up a program that was stuck in “we’ve always done it this way” mode.

To do that, she reached out for coaching.

“My biggest takeaways came from the initial one-on-one phone call with Elisa, says Amy. “We discussed my program in detail, the issues, where I’d like to take the program, and what I’d like to get out of the course. From there, I set two goals and was immediately fired up and excited to get started. I was then able to apply the assignments to those goals and really create some lasting NEW programs for the volunteers and the organization.”

That first call helped Amy launch the focus groups that were featured in this Twenty Hats post, and resulted in a growing, thriving volunteer program.