If you feel like you haven’t got the power to sustain a top notch volunteer program, read this post

When I was planning my first retreat for volunteer managers, there were several things that I absolutely knew I wanted to cover – things like the principles of buy in, work/life balance, and what it’s like to lead in a nonprofit scarcity environment. And being the planner that I am, I drew up a nice detailed timetable, mapped out how many minutes we had for each exercise, and then stared at my agenda in consternation: we had extra time that I really wanted to fill with something valuable and different. What might that be?

On a hunch I threw in a discussion based on an article I had found about the different kinds of power that we all possess. I had never facilitated this type of discussion before and wasn’t sure if it would fly or sink.

Our conversation around our power ended up being one of the liveliest parts of the day (and this was a retreat with a lot of lively discussion!).

I know from my own work and from working…

Read More

There’s more to job satisfaction than following your passion. Read on and see if you agree.

News flash! Following your heart is not the reason that you have chosen to manage volunteers or work in a nonprofit.

At least, not according to author Mark Manson, and his argument holds more than a kernel of truth.

Mark Manson, who has a best-selling book and a popular blog, believes that the best predictor of success is our ability to enjoy the struggles that are part and parcel of the experience.

In The Most Important Question of Your Life, Mark writes, “what we get out of life is not determined by the good feelings we desire but by what bad feelings we’re willing and able to sustain to get us to those good feelings.”

This notion of enjoyable struggles is an interesting lens for reviewing the choices you have made in your life – especially the professional ones.

If you look back at some of the careers that you have explored, I bet you’ll find that you loved all kinds of pursuits– but the ones you stuck with were the ones with tough parts you enjoyed….

Read More

You don’t need to hide from those piles of work on your desk. Try this practice instead.

How busy are you at work? Let’s make it a scale of 1 – 10.  Are you an 8, a 9 – maybe a 20?

Every single one of the volunteer managers who attend my retreats or leadership circles report being at least a 9 on the beyond-busy scale. It’s something we talk about a lot because it gets in our way so much. We can’t meet the goals most important to us.

Or forget the important goals – sometimes we can barely get through the routine stuff. It’s why I stress goal-setting and accountability so much in my groups. Commitment helps us stay on course when the everyday gets in the way.

But – what if it’s possible that we already have enough time to get our work done – and that our challenges have less to do with our to-do list than we imagine?

Productivity gurus stress managing our energy as much as our time, and for good reason. Time management has limited results because we have only so many hours in the day.

Energy, though, is renewable,…

Read More

At this nonprofit, group volunteers don’t just act: they reflect – and create great social media content

Greg Rockwell solved a marketing problem and an education problem with four simple questions. Along the way he created a more meaningful volunteer experience.

Greg, the Community Relations Manager for THRIVE DC, a nonprofit that serves the homeless in Washington, DC, observed that the groups showing up to assist with meal preparation knew very little about homelessness – or about the organization. At the end of their shifts, the groups were leaving with the satisfaction in a job well done but without much added insight into the needs of the clients they served or how THRIVE DC helps to turn their lives around.

At the same time, the development staff needed content to share on social media platforms. And while volunteer stories are great to share, the underlying emotional connection is much more compelling.

The question was, how to gather this kind of information in a simple, easy-to-access kind of way?

One of THRIVE DC’s social media posts: Greg Rockwell (second from right,…

Read More

If you haven’t got all the volunteers you need, make sure that you diagnose the problem correctly.

Once, there was a professional – let’s say a personal trainer named Trish – who decided to start her own business. Trish got herself a studio, gave her business a clever name and a got herself a cute logo. Then, wanting to be mindful of the budget, she placed some notices in the free ads sections of the newspaper, started a Facebook page, and waited for the clients to start rolling in.

Trish got a few clients, but they never came rolling in. They were mostly people who knew her, plus a few who found out about her service by word of mouth or stumbling across her website.  These clients thought Trish did a great job.  She gave them lots of personalized attention. They got fit, they lost weight, they felt energized.

But Trish couldn’t figure out why she wasn’t busier.  She blamed it on the economy and on all of the competition for fitness clients.

Can you see the reason why Trish wasn’t fully booked? (hint: it’s in the first paragraph.)  Yes – she relied on…

Read More

It’s harder than ever to recruit long term volunteers. Does that mean we need to lower our standards?  Guest blogger Laura Rundell wants more conversation around the question. Please weigh in!

At many of the meetings I go to, in the blogs I read, and when I talk with my colleagues, I find that many of us struggle with recruiting enough volunteers to meet our agencies’ needs. The trend seems to be that fewer people are making a long term commitment to volunteering. It is harder for agencies that rely on volunteers to find the folks who are able to make an ongoing commitment. Many agencies report that volunteers are looking for short term, casual ways of volunteering.

Tobi Johnson’s excellent survey of volunteer managers shows that most of us anticipate that the need for volunteers will increase, yet there doesn’t seem to be a corresponding increase in the number of people looking to make an extensive commitment.

If we don’t adapt to these changing trends, are we shooting ourselves in the foot? If we aren’t able to offer the sort of volunteer roles that people seem to be…

Read More

If you seek the cooperation of others, start with your own trustworthiness

Last week, I had lunch with a colleague. We had one of those wide-ranging conversations that cover nonprofit life from just about every angle. Eventually, the discussion turned to a personal favorite subject, my Leadership Circle. The Circle is a group of very committed leaders of volunteers who meet every other month to polish their skills and solve their trickiest problems in the company of peers.

This group dives right in at their meetings – discussing current challenges, brainstorming solutions, commiserating, and all-around receiving the support that they need to work at their highest level.

My colleague had attended the CEO-level version of a leadership circle one time and came away with a very different impression. She found that it was really hard to open up in that circle to a group of people that she didn’t know – and she never returned.

This leader is absolutely right. It’s a setup for failure to put a group of strangers together and expect them to disclose their fears and doubts. Our discussion helped me realize that one reason the Leadership Circle succeeds is…

Read More

I’m not gonna lie.

It’s incredibly satisfying for a blogger when a post generates lots of comments and conversation. And I got lots of comments on my Why leaving volunteer management may be the best thing for the profession post. It seems that volunteer managers everywhere have been waiting to weigh in on where their contributions fall within the nonprofit realm – and what it all means for the profession.

I was especially delighted to see this comment on LinkedIn from someone who has actually made the leap from volunteer manager to executive leader.  Check out what she has to say:

“This article popped up for me today just as I am leaving my role as a Volunteer Program Manager to take on the position of CEO of another NFP! I had some hesitation about whether I should leave the volunteer management sector until I realised that I will be able to shape a volunteer involving organisation through a lens that is still quite rare and that the expertise that I have as a vol manager is going to be a real asset my new position.”

How awesome is that?…

Read More

Your skills and vision ramp up every kind of outreach

It’s clear to me that volunteer managers think differently from their nonprofit peers – and that’s a really good thing.

We understand that an individual connected with an organization has the potential to provide all kinds of valuable resources. Our job is to build those relationships and strengthen the affiliation with our nonprofit – no matter if we are working with a volunteer, a client, a staff member, or a donor.

It is our natural talent for integrating that serves our organizations so well.

Michelle Thyen, the Director of Community and Volunteer Engagement for Brain Injury Services, discovered that her natural ability to leverage resources had a huge impact on her organization’s sustainability.

Brain Injury Services provides an array of programs and services that support individuals and families who have experienced brain injury, stroke, or concussion. Michelle was hired 16 years ago as the Volunteer Program Manager to expand volunteer opportunities. She did just that, creating programs that allowed brain injured clients to volunteer for other nonprofits – and she connected community volunteers with the clients.

But after a dozen years a…

Read More

To build a loyal volunteer community, look beyond the short timers

Let me tell you something about those practical volunteer manager skills that you have acquired. Once those abilities are wired into your brain, you can walk away from them for a while and pick them back up whenever you need them.

It’s like riding a bicycle.

That’s what I have found these past couple of months, while assisting a local nonprofit by screening volunteers until their new volunteer manager comes on board.  It’s been fun to jump back into the interviewing process because it comes so naturally.  And all of that training in behavior-based interviewing has been necessary to assess the fit of prospective volunteers for a very specialized role.

What’s been frustrating is interviewing applicants who make it clear that their primary interest in volunteering is to acquire job skills – their desire to help the clients is often secondary.  This particular program gets most of its applications from college or graduate students hoping to gain direct experience in the field.

Now don’t get me wrong – most of these students will become responsible, reliable volunteers who fulfill their…

Read More