Museum Services

Museum Leaders

Deeper Community Engagement. A Seamless Visitor Experience. Greater Giving.

Volunteering is a powerful point of entry for an individual into a museum.

Besides the value of the volunteer contribution, which is priceless, volunteers have the capacity to give generously, and to expand outreach in ways you might not have considered.

I help museum leaders think strategically about their volunteers, creating robust programs increase staff capacity, accelerate philanthropy, and support greater community engagement.


Twenty Hats Consulting helps you reach your capacity-building goals

Whether you are just beginning to engage volunteers or seek to solidify your current program, these services improve sustainability and expand resources.

Fully Leverage Volunteer Support with Volunteer Engagement Strategic Planning

This intensive set of interdepartmental planning sessions helps volunteer programs align their priorities with the museum’s mission, allowing for increased volunteer engagement and effective use of staffing and resources.

Expand Community Engagement and Support Staff with a Volunteer Needs Assessment

This half-day workshop identifies new, mission-centered volunteer roles that attract a larger cross section of the community and enhance service to visitors. The session may be used to create virtual or on-site volunteer roles.

Accelerate Progress on Key Initiatives with Action Planning

Use this one-day workshop to kickstart important projects that require group commitment and motivation. Especially effective for volunteer program initiatives such as:

  • Enhancing the visitor experience
  • Increasing inclusion within volunteer corps
  • Measuring volunteer impact



"Elisa Kosarin has been invaluable in helping us create a volunteer program for Planet Word. We are a non-traditional museum that doesn't yet exist, but Elisa asked all the right questions and engaged all the right people to make sure the plan she created for us was relevant, practical, and achievable. She has been incredibly generous with her expertise and gone out of her way to make sure we have the tools we need to implement a successful, sustainable volunteer program."

Rebecca Roberts

Curator of Programming, Planet Word


"Elisa’s presentation was engaging both with hands on encouraging audience interaction and questions. She took the presentation on a course that was led by the participants, while continuing to stay on topic and relevant. I found her very knowledgeable yet approachable. I would highly recommend her as a trainer in any situation.”

Sue Hawthorne

Volunteer Manager, Volunteers of Mid Coast Maine

"Elisa is supporting our volunteer strategic engagement planning efforts, which has never been organized before at our museum. Her approach has been thoughtful, engaging, supportive and she really knows how to lead us in the direction towards implementation and action. Through this, we have mapped out goals that will help us build & sustain the program, gain buy in & engagement from staff, increase collaboration across stakeholders, build a diverse volunteer corp, create multiple training opportunities for both staff & volunteers and foster digital innovation. I highly recommend her services as we have enjoyed her expertise, ease of availability and guidance throughout.”

Sharyl P.

"The workshop was fantastic, a few of us afterwards were talking about how helpful it was. I already have ideas about how to make my future interviews better based on what we did at your workshop. Thank you for hosting it.”

Geoffrey Cohrs

Docent Coordinator, Smithsonian American Art Museum

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Ready to explore strategic volunteer engagement?